We strive to provide products of the highest quality to our customers. If you are not satisfied with your purchase, please contact Customer Service within 30 days of delivery of your product for a full refund of purchase price of the item. In the event that the return is a result of our error, we will also cover the cost of shipping and handling.

We cannot return any item that is not in its original condition, is damaged or is missing parts; this includes any CD, DVD or other packaged product that has been opened or removed from the plastic wrapping, with the exception of defective products.

Please contact us at kwredlabel@kw.com to initiate the return process.